TERMS & CONDITIONS OF ORDER AND DELIVERY

(“TERMS AND CONDITIONS”) These Terms and Conditions apply to all food delivery orders that are placed with Tarab.oosh & Ebdaat Food Co. Ltd. (“we”, “our” or “us”), whether via our website at taraboosh.com , through our delivery hotline (966138811661), or by any other means. By placing your food delivery order with us, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

PAYMENT POLICY

The following statements to be added on this section are as follows: Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of KSA.
1. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of KSA. KSA is our country of domicile. Minors under the age of 18 are prohibited to register as a user of this website and are not allowed to transact.
2. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
3. The cardholder must retain a copy of transaction records and Merchant policies and rules.
4. We accept payments online using Visa and MasterCard credit/debit card in SAR (or any other agreed currencies).

5. You are required to make payment via cash, debit card, credit card or funds transfer (via atm or i-Banking) when you place your order.
6. A minimum order of 30SR is required for payment online via debit or credit card or cash upon arrival.

7. We will not process and deliver your order unless we have received advance payment from you or payment of cash upon arrival.
8. We currently absorb all prevailing GST charges.

DELIVERY AND SURCHARGES

The following statements to be added on this section are as follows:
9. Multiple transactions may result in multiple deliveries to the cardholder’s address.

10. Our delivery hours are from 11:00am to 11:00pm daily.
11. We do not provide delivery services for orders below 30SR. Please arrange to self-collect your orders at one of our outlets.
12. We charge 10SR for delivery to a single location, for: (i) a minimum order of 30SR, within the city of khobar
13. No additional surcharges will be levied.
14. We make every effort to deliver your order within the specified delivery time. However, unforeseen circumstances like act-of-God or traffic/parking restrictions may result in delays. All delivery times stated, agreed or represented by us are meant to be indicative estimates only, and we will not be bound by or responsible for any inconvenience or loss arising to you from late deliveries.
15. Our food and delivery service is subject to the availability of our resources, and we reserve the right to cancel or reject any order that you may place with us.
16. For delivery to certain public places, locations with limited access or locations we reserve the right to request customers to kindly meet our delivery representative at the nearest designated location (eg. where it may be less remote, for reasons of safety etc).


ORDER POLICY


17. After ordering there can be no cancelations or amendments to the order.
18. You agree to inspect the food at the point of delivery to ensure that the delivered food correspond with the order.
19. We advise that all food orders are to be consumed within 2 hours of collection/delivery. Consumption time MAY be extended for another 2 more hours upon reheating AT THE CORRECT TEMPERATURE AND TIME. To the fullest extent permitted under law, we disclaim all liability and will not be responsible for any losses or consequences arising from the consumption of food orders 2 hour after delivery or collection TIME.
20. We accept no liabilities for your purchase of our products from any other third parties apart from us. We will not be a party to any dispute or disagreement that may arise between you and any third party in relation to the sale and purchase of our products.
21. While every care has been taken in providing this information, Tarab.oosh or Ebdaat Food Co. Ltd or its agencies cannot be held responsible for any inaccuracy.
22. Access to our website or delivery hotline may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any other reason. We shall not be liable to you or any third party for any damage or loss whatsoever, including but not limited to direct, indirect, punitive, special or consequential damages, loss of income, revenue or profits, lost or damaged data, or damage to your computer, software, modem, telephone or other property, arising directly or indirectly from: (i) your access to or use of our website or delivery hotline; (ii) any loss of access to or use of our website or delivery hotline, howsoever caused; (iii) any inaccuracy or incompleteness in, or errors or omissions in the transmission of, the contents on our website; or (iv) any delay or interruption in the transmission of the content on our website, whether caused by delay or interruption in transmission over the internet or otherwise.
23. We may update the details of our products (including the applicable prices), and these Terms and Conditions, from time to time without prior notice by posting a new version on this website. You should check this website regularly to ensure that you are familiar with the most updated information and Terms and Conditions.
24. The Terms and Conditions shall be governed and construed by Saudi Arabian law. You agree to submit all disputes arising out of or in connection with this Terms and Conditions to the exclusive jurisdiction of the Saudi Arabian Law in the city of Khobar courts.

Privacy Policy

24. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Refund & Cancellation Policy

Required Statements to be added on this section are as follows: Refunds will be done only through the Original Mode of Payment.

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